Does Zales have a lifetime warranty?
At Zales, we provide a Lifetime Diamond Commitment3 to protect your diamonds. We recommend adding the optional Lifetime Protection Plan to cover repairs and/or maintenance on the metal of your jewelry to enjoy true worry-free wear.
Does Zales Lifetime Warranty cover lost diamonds?
This Lifetime Diamond Commitment does not cover previously owned diamond jewelry, nor does it cover theft, mysterious disappearance, loss or damage other than that incurred in normal wear, and only diamonds in their original settings that have been inspected and repaired by Zales are covered by this limited warranty.
What happens if you lose a ring from Zales?
If your diamond becomes chipped or broken or is lost from its original setting during normal use, return the jewelry to any Zales, Gordon's or Zales Outlet store. We will replace the diamond* with one of similar value and quality at no charge to you.
What is a Lifetime diamond Commitment?
We will replace+ - free of charge* - any diamond, emerald, ruby, or sapphire covered by this Guarantee if it chips, breaks, or is lost from its original setting during normal wear.